Privacy Policy
v1.0 02.25.2026
Estate Clearout Pros Inc. (“we,” “us,” or “our”) operates the website estateclearoutpros.ca (the “Site”) and provides in‑home estate clearout services throughout Ontario and the Greater Toronto Area (GTA). We are committed to protecting your privacy and handling your personal information in a transparent and secure manner in accordance with applicable Canadian and Ontario laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario consumer protection requirements, and Canada’s Anti‑Spam Legislation (CASL).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.
By using this Site or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Collected
We may collect the following types of information:
Personal Information
Information that identifies you as an individual, including but not limited to:
Name
Email address
Phone number (including mobile numbers)
Mailing address
Property address where services are requested
Access instructions (e.g. lockbox details, gate codes, contact persons on site)
Details about items to be cleared, including photos or inventories you provide
Billing and payment information
Any information you provide through contact forms, emails, SMS, or phone calls
Sensitive Situational Information
Because estate clearouts often involve personal or family circumstances, you may voluntarily provide information relating to estates, probate, relocation, hoarding situations, or bereavement. We collect only what is necessary to provide services and treat such information with heightened confidentiality.
Non‑Personal Information
Information that does not directly identify you, such as:
IP address
Browser type
Device information
Pages visited
Date and time of visits
Referring website
Approximate geographic location (e.g., city level)
Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience, analyze website traffic, and improve our Site. You can control cookies through your browser settings.
2. How We Use Your Information
We use the information we collect to:
Provide, manage, and complete estate clearout services
Assess project scope and prepare quotes
Schedule visits and coordinate access to properties
Communicate with you, family members, executors, property managers, or authorized representatives
Arrange disposal, donation, recycling, or resale of items as instructed
Process payments and maintain accounting records
Improve our website, services, and customer experience
Maintain internal records and service history
Comply with legal, insurance, and regulatory obligations in Ontario
We collect only information that is reasonably necessary for these purposes. We do not sell your personal information.
3. SMS and Email Communications (CASL Compliance)
We comply with Canada’s Anti‑Spam Legislation (CASL).
Service Communications (Implied Consent)
By requesting a quote or service, you consent to receive communications necessary to provide that service, including:
Appointment confirmations and reminders
Scheduling updates
Service coordination messages
Invoices and receipts
Follow‑up regarding completed work
These messages may be sent via email, telephone, or SMS/text message.
Marketing Communications (Express Consent)
We will only send promotional or marketing messages (such as special offers, service announcements, or newsletters) where we have your express consent or as otherwise permitted by law.
You may withdraw consent at any time by:
Clicking an unsubscribe link in emails
Replying STOP to SMS messages (where available)
Contacting us directly using the information below
Message and data rates may apply for SMS communications depending on your carrier. We do not sell or share your contact information with third parties for their marketing purposes.
4. In‑Home Service Privacy and Liability Considerations
Because our services take place inside private residences and properties, additional privacy considerations apply.
Access to Property
We may collect and use information necessary to access and perform work at the property, including:
Entry instructions
Alarm or access procedures provided by you
Contact details for authorized persons on site
You are responsible for ensuring that you have the legal authority to grant us access to the property and to authorize removal of items.
Documentation and Photos
We may take photographs or videos inside the property for legitimate business purposes, including:
Preparing quotes
Documenting condition before and after service
Inventory control
Insurance or dispute resolution
We will not publicly share identifiable images of your property or belongings without your consent, except where required by law.
Valuables and Sensitive Items
While we exercise reasonable care, clients are encouraged to remove or clearly identify:
Cash and financial instruments
Jewelry and precious items
Important documents
Family heirlooms
Personal data storage devices
Hazardous or regulated materials
We are not responsible for undisclosed valuables, hidden items, or contents unknown to us prior to service.
Third‑Party Disposal and Donation
Items removed may be transferred to recycling facilities, waste processors, donation centers, or resale channels in accordance with your instructions. Once transferred, such items cannot be retrieved.
5. How We Share Your Information
We may share your information only as necessary in the following circumstances:
Service Providers: With trusted third parties who assist in operating our business (e.g., payment processors, scheduling platforms, subcontractors, disposal or donation partners), under confidentiality obligations
Property Representatives: With executors, lawyers, real estate agents, or property managers authorized by you
Insurance Providers: Where required for claims or risk management
Legal Requirements: When required by law, court order, or regulatory authority
Business Transfers: In connection with a merger, sale, or transfer of assets
With Your Consent: When you explicitly authorize disclosure
We do not disclose more information than necessary.
6. Data Retention
We retain personal information only as long as necessary to:
Complete the services requested
Maintain business and financial records as required by law in Ontario
Resolve disputes or warranty issues
Meet insurance requirements
Enforce agreements
Information is securely destroyed or anonymized when no longer required.
7. Security of Your Information
We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including:
Secure digital storage
Restricted access to personal data
Password‑protected systems
Confidentiality obligations for staff and contractors
However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
8. Your Privacy Rights (Canada & Ontario)
Under PIPEDA and applicable laws, you have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Withdraw consent to the use of your information (subject to legal or contractual restrictions)
Request deletion where permitted by law
File a complaint regarding privacy practices
Requests will be handled within a reasonable timeframe as required by law.
9. Third Party Websites
Our Site may contain links to third‑party websites or services. We are not responsible for their privacy practices, policies, or content.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. Changes will be posted on this page with an updated effective date. Continued use of the Site or services after changes are posted constitutes acceptance of those changes.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or to exercise your rights, please contact us at:
Estate Clearout Pros Inc.
Email: info@estateclearoutpros.ca
Phone: 416-801-3427